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• Are there tickets for children?

  The fares and charges for children are one-half those for adults (a child aged six who has not entered elementary school is considered a toddler), and all values less than 10 yen  are rounded up to 10 yen.

  • For details, please click here.

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• What is the difference between a regular ticket and a limited express ticket?

  A regular ticket is required for when taking any Seibu line. Fares are determined and sold according to the distance traveled on the train. While a limited express ticket must be purchased in addition to the regular ticket when taking the Red Arrow limited express train. Please note that you need two tickets, a regular ticket and a limited express ticket, when taking the Red Arrow Limited Express.

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• Do fares vary with distance?

  Yes, they are different because the fares are calculated on the basis of the traveled distance. For fares from main stations, please see the following pages:

  • Fares from Ikebukuro Station
  • Fares from Seibu-Shinjuku Station
  • Fares from Seibu-Chichibu Station
  • Fares from Hon-Kawagoe Station
  • Fares from Tokorozawa Station

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• What is PASMO?

  PASMO is an IC card system for payment of fares on main railways and buses in the Metropolitan area. Just touching an automatic ticket gate at stations or a card reader  on buses with the card will automatically deduct the required fare from the card if the card is pre-loaded  (with money). The card can be used repeatedly if it is reloaded  (with money) at train stations or on buses. The card is convenient since you do not have to buy a ticket every time you take a train.
  PASMO can also be used as electronic money for shopping at stores in staion.

  • For details, please click here.

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• Can I use my credit card to buy train tickets?

  You can use your credit card only for purchasing a commuter pass. You can use the following credit cards: Saison, UC, Visa, or MasterCard. The office hours for commuter passes are from 7:00 AM to 8:00 PM. Credit cards can be used on self-service ticket machines until 11:00 PM. Please note that a credit card cannot be used to purchase train tickets other than commuter passes.

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• Are there discount tickets?

  Seibu Railway offers a variety of discount tickets with privileges at tourist facilities and supporting stores.

  • For details, please click here.

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• Where can I get a Seibu railway map?

  You can get the map at the office of each station or it can be downloaded from the following link:

  Railway Map (PDF)

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• What should I do if I left something behind on the train?

  If you left something behind on the Seibu lines, please contact the nearest station or the Seibu Customer Center. If you left something behind on a train connected to Tokyo Metro Line, please contact Tokyo Metro Lost & Found Office (Tel: 03-3834-5577).

  When contacting, please provide the following information to the clerk:

  • Characteristics of the item (details including the shape and color of the item)
  • The date you left it behind.
  • The place you left it behind (in a station, on a train, etc.)

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